MPN
Sustainability

Serving society

 
We strive to provide our customers with high-quality products and modern technologies that enable new insights for scientific research, forensics, diagnostics or better-informed treatment decisions.

Access to healthcare

Our commitment

We aim to ensure global access to our testing solutions – focusing on accessibility, affordability, and collaboration. Our Global Public Health Task Force oversees the strategy, particularly prioritizing Low and Middle-Income Countries (LMICs).

Senegal + Central African Republic: Collaboration with the Pasteur Network and Institut Pasteur

Malawi: Malawi-Liverpool Wellcome Trust Clinical Research Programme for TB infection surveillance of pediatric population

El Salvador: HPV screening project with Basic Health International

Ukraine: Humanitarian assistance: Public Health Centre of Ukraine and Collaboration with We Stand NGO

United States + Canada: QIAcommunities TB awareness and education program focused on indigenous and First Nation communities

Providing access to healthcare projects

Our initiatives

Public health collaborations

We collaborate with global public health institutions on various projects, including improvement of laboratory infrastructure, pandemic preparedness and response, and development of new tools and technologies. 

Humanitarian assistance and disaster relief

We work with NGOs to support communities during crises, through donations of products, equipment, and financial contributions.

Tuberculosis management

In line with our mission to eliminate the disease, we focus on advancing tuberculosis (TB) diagnostics globally. Our QuantiFERON-TB Gold Plus (QFT-Plus) is one of the most widely used TB infection tests, with over 100 million tests distributed to 130+ countries. We actively participate in global health initiatives and support regional efforts for education and awareness.

Our Global Health Access Program

Affordability: One lowest global price for all World Bank-listed LMICs and WHO-identified high-burden countries. Transparent pricing listed in all UN-based Long Term Agreements. Need-based donations.

Accessibility: Working with global and national institutions to lower barriers to healthcare delivery.

Innovation: Utilizing our full portfolio to address unmet medical needs. Partnering with NGOs and academia on research collaborations.

QIA global health access program

Quality and product safety

Our commitment

QIAGEN stands for quality. Our products are designed and developed in close collaboration with our customers. We adhere to the highest standards of usability and safety, and prioritize chemical product safety. Our customers rely on us to develop products that are safe for end-users, employees and the environment.

Our initiatives

Global quality management systems

At QIAGEN, all our processes are customer- and patient-oriented. We have achieved 100% Quality Management System (QMS) implementation across all manufacturing sites, and are certified according to ISO 9001, ISO 13485, Medical Device Single Audit Program (MDSAP) and ISO 18385.  
We also comply with the European In Vitro Diagnostic Devices Regulation EU/2017/746 (IVDR), U.S. FDA 21 CFR 820 and other applicable medical device standards around the world.

Quality and safety data
Global certified manufacturing sites
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Safety along the supply/value chain

We aim to prevent harm associated with hazardous chemicals from the use of our products and to reduce environmental pollution.

We work with our business partners to promote responsible practices, implement continuous improvements, and support impact reduction from product design through the entire product lifecycle. In 2023, there were no incidents of non-compliance concerning potential health and safety impacts.

Our compliance policies

Customer satisfaction

Our commitment

Customer satisfaction is integral to our mission of making improvements in life possible. We take a systematic approach globally to measure customer experience and satisfaction, identify and resolve individual situations of unmet expectations, learn from them, and improve our services and products accordingly.

Our initiatives

To continually assess customer satisfaction, we employ the Net Promoter Score (NPS) methodology to survey customers, analyze their feedback, resolve identified individual situations of dissatisfaction and deduce and implement corrective actions to improve customer experience in future.

Respective NPS values can range from -100, indicating all customers were detractors and dissatisfied, to +100, indicating all customers were promoters and satisfied. In 2023, we achieved an NPS score for service of 64.

Furthermore, we continuously train our sales force to enhance our abilities to understand customer needs, educate them about our solutions, and build lasting relationships.

We welcome any feedback you may have.

Send us an email
customer support, female sitting at computer with headset talking and positive expression

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